They booked the trip three months in advance, and shortly after, she began the passport application process for herself and her two daughters, Sofia, 5, and Daya, 3.
Representatives for the UK's passport office did not respond to a request for comment from BI.
The office couldn't find the image sent with Daya's application, so Basi rushed to get a new photo sent to the passport office.
Then, Basi said the passport office sent this second set to the wrong regional office.
Basi said she had filed at least three complaints now, but it's been radio silence from the passport office.
Persons:
—, Dillon Birring's, Basi, Sofia's, hadn't, Peter Garrard Beck, Daya, it's
Organizations:
Service, Business, BBC
Locations:
England, Egypt, Sofia, Liverpool, London